Client
Our client is a leading company in the consumer goods industry, known for their high-quality products and efficient distribution network.
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ORDER PROCESSINGIndustry
The consumer goods industry encompasses companies that produce and sell products directly to consumers. This industry is highly competitive and requires efficient supply chain management, accurate order processing, and timely delivery to maintain customer satisfaction.
Challenges
Dealing with high volumes of orders: their existing system relied on manual data entry that led to frequent errors and delays.
Disconnected systems: The lack of integration between their order management and inventory systems resulted in inventory discrepancies and backorders.
Excessive manual intervention: handling exceptions such as price and inventory discrepancies required significant manual intervention, further slowing down the process and increasing operational costs.
Solutions
Optimize processing for core companies: We started with a proof of concept that focused on a select group of customers. This allowed us to ensure that order processing was tailored to their biggest customer’s core operations.
Implemented 24 hour processing: Our Digital Worker was able to handle orders round-the-clock, which greatly improved Service Level Agreement fulfillment with customers
Digital workers operated seamlessly on top of existing systems: One of the key benefits of our solution is that the client was not required to purchase or install any new technology. This made adoption and integration simple, quick, and easy.
Technology
Robotic Process Automation (RPA): To automate processes. Our solution fully integrated with the client's existing infrastructure for seamless deployment.
AI-powered optical character recognition (OCR): to extract data from pdf orders
AI-driven model API: used to interpret orders accurately from diverse order structures received from international customer base spanning North America, Europe, South America, Asia and Australia.
Quality checks: Our automated quality control helps ensure 100% accuracy
Results
Orders processed more efficiently
Improved employee satisfaction: staff was freed up from tedious data-entry to focus on higher-value tasks
Off-shore initiative deferred: the increased productivity from the Digital Worker made plans to offshore some work roles unnecessary.
Improved customer satisfaction: improved due to faster order fulfillment and accurate order processing.
Increased scalability: the company has seen growth over the course of employing the Digital Worker, which was able to grow with them seamlessly without any additional resources require
Enterprise-grade solutions
for every business
At SigmaRPA, Dynamic Digital Workers are just the beginning. Its our mission to make cutting-edge automation technologies available to everyone from small-business owners to large corporations. If you are facing any challenge related to automation, get in touch. We'll work with you to develop a tailor made solution that meets your needs.