Client
Our client is a leading private healthcare services provider, seeing a patient population that spans the country. Referrals are made from the patient's insurer, and the company maintains a roster of physicians across the country and numbers into the hundreds.
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ACCURACYIndustry
The private healthcare and medico-legal services industry is characterized by stringent regulations and the necessity for precise management of patient interactions, scheduling, and follow-ups. Companies in this sector are under constant pressure to deliver exceptional service quality, ensuring compliance with rigorous audits and maintaining high levels of patient satisfaction.
Challenges
High volumes of patient inquiries, appointment scheduling, and follow-up tasks: This led to overburdened staff and inconsistent service quality.
Difficulty meeting customer demands for timeliness and accuracy: these demands further strained resources, especially in booking appointments quickly while considering proximity to healthcare professionals, cost, and appointment dates.
High administrative workload: Excessive workload impacted the staff's ability to focus on direct patient care, reducing overall patient satisfaction.
Solutions
Integrate Digital Worker with existing system: Referenced the company's EMR system and accessed client referral portals where medical data was exchanged.
Build Digital Worker to ensure regulatory compliance: Ensured privacy of patient data meeting PHIPA and PIPEDA standards.
Seamless overlay: Technology deployed on top of the customer's existing systems, ensuring compliance and making adoption simple, quick, and easy without requiring new technology purchases.
Technology
Robotic Process Automation (RPA): To automate processes. Our solution fully integrated with the client's existing infrastructure for seamless deployment.
Results
Improved efficiency: Automation of standard tasks freed up staff to focus on more complex and personalized patient needs.
Enhanced service quality: Consistently met all SLAs, positioning the client as a leader in the industry.
Expansion: Success led to the deployment of six Digital Workers across other departments like medical records, accounting, and reporting functions, enhancing operational efficiency and scalability without additional staffing costs.
Enterprise-grade solutions
for every business
At SigmaRPA, Dynamic Digital Workers are just the beginning. Its our mission to make cutting-edge automation technologies available to everyone from small-business owners to large corporations. If you are facing any challenge related to automation, get in touch. We'll work with you to develop a tailor made solution that meets your needs.