Client
Our client is a leading logistics company specializing in freight forwarding. They handle a high volume of documentation, including bills of lading, certificates of origin, insurance certificates, and phytosanitary certificates, which are critical for their operations.
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ACCURACYIndustry
The logistics and freight forwarding industry is characterized by the necessity for meticulous management of documentation and regulatory compliance. Companies in this sector must ensure high accuracy and consistency in their paperwork to avoid costly errors and delays. The industry faces constant pressure to improve efficiency and reduce operational costs while maintaining high service standards. Additionally, there is an increasing demand for technology-driven solutions to streamline processes and enhance overall productivity.
Challenges
High Volume of Documents: Managing and proofreading hundreds of documents daily.
Error-Prone Manual Processes: Frequent errors in data entry and proofreading.
Consistency and Accuracy: Ensuring data consistency across various documents.
Resource Allocation: A substantial portion of staff time was dedicated to repetitive tasks, limiting their ability to focus on more complex activities.
Solutions
Automated Proofreading: Scanning and checking documents for accuracy, flagging discrepancies.
Data Entry Automation: Entering correct data into the client's KC system, reducing manual input.
High Accuracy and Throughput: Processing up to 100 documents per day with high accuracy.
Error Detection and Escalation: Identifying missing or incorrect data and escalating issues.
Daily Exception Management: Monitoring and prioritizing documents requiring urgent attention.
Technology
Robotic Process Automation (RPA): To automate processes. Our solution fully integrated with the client's existing infrastructure for seamless deployment.
AI-powered optical character recognition (OCR): to extract data from documents.
Quality checks: Our automated quality control helps ensure 100% accuracy.
Results
The implementation of the Digital Worker led to significant improvements in the client’s documentation processes:
Increased Efficiency: Reduced workload on human staff, enabling quicker document processing.
Improved Accuracy: Minimized errors, enhancing document quality and consistency.
Resource Optimization: Allowed staff to focus on more complex tasks, boosting operational efficiency.
Enhanced Compliance: Ensured all documents met regulatory standards, reducing compliance risks.
Scalability: Provided a scalable solution to handle increased documentation volumes as the business grows.
Enterprise-grade solutions
for every business
At SigmaRPA, Dynamic Digital Workers are just the beginning. Its our mission to make cutting-edge automation technologies available to everyone from small-business owners to large corporations. If you are facing any challenge related to automation, get in touch. We'll work with you to develop a tailor made solution that meets your needs.